Privacy Policy
Introduction
At Connect3PL, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.
This notice applies across all websites that we own and operate and all services we provide, including our online platform, mobile app, and any other services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our Terms & Conditions for more information on how we treat your other data.
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email or in app notification.
Last updated: 14 May 2023
Table of Contents
Introduction
Who are ‘we’?
How we collect your data
How we use your data
How we can share your data
Security
Retention
Your rights
How to contact us
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Connect3PL DMCC. Our headquarters are in Dubai but we operate and have offices all over the world. Address details for all Connect3PL offices are available on our Contact us page.
We are a powerful and flexible integration platform, you can effortlessly connect your online store with various marketplaces, fulfillment centers, and other systems, streamlining your operations and maximizing efficiency. If you want to find out more about what we do, see the About Connect3PL page.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support.
If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us, but believe that a Connect3PL subscriber has entered your personal data into our websites or services, you’ll need to contact that Connect3PL subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
- marketing communications (about Connect3PL about product announcements, software updates, and special offers.) in accordance with your marketing preferences
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To assist you: Connect3PL have a number of qualified sales & support agents throughout the world. Either during or after your trial of Connect3PL, Connect3PL may ask a local agent / advisor to make contact with you regarding your trial.
The purpose of these advisors is to assist with the scope, implementation and ongoing support of your Connect3PL system. You may ask Connect3PL to not be contactable by anyone during the signup process by responding to Connect3PL at either sales@connect3pl.com or support@connect3pl.com
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To protect you: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our Terms & Conditions.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Connect3PL will only use your personal information for the purposes described in this Policy or with your express permission.
It is your responsibility to keep your password to the Service safe. you should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the Service or via the “Forgotten Password” process.
Connect3PL does not store your credit card details
If you choose to pay for the Service by credit card, your credit card details are not stored by Connect3PL and cannot be accessed by Connect3PL staff. Your credit card details are encrypted and securely stored by a third-party payment gateway to enable Connect3PL to automatically bill your credit card on a recurring basis.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or
- services, or to market or promote our goods and services to you
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
- other people where we have your consent.
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to United States, where our data hosting provider’s servers are located with Microsoft Azure. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like United States), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
For further information, please contact us using the details set out in the Contact us section below.
If you do not want your personal information to be transferred to a server located in United States, you should not provide Connect3PL with your personal information or use the Service.
Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. Read more about Connect3PL security.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
If your subscription lapses, Within 90 days following lapse, Connect3PL can provide the Account Owner with a full export of the Organisation’s data in a common file format determined by Connect3PL, for a fee.
The Organisation’s data may be permanently deleted by Connect3PL 90 days after the Organisation stops paying to use Connect3PL, or at the Account Owner request (a fee may be applicable for such requests).
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to privacy@connect3pl.com
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data.
You can exercise these rights at any time by sending an email to privacy@connect3pl.com.
If you’re not happy with how we are processing your personal data, please let us know by sending an email to privacy@connect3pl.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.
You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
- by email at privacy@connect3pl.com, or
- by letter to The Privacy Officer, Connect3PL DMCC, Unit No: RET-R5-026, Detached Retail R5
Plot No: JLT-PH2-RET-R5, Jumeirah Lakes Towers, Dubai, United Arab Emirates
Our Privacy Officer will endeavour to:
- provide an initial response to your query or complaint within 10 business days, and
- investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.